Shipping policy

Order Processing

Orders are processed on business days, excluding weekends and holidays. Processing times may vary during product launches, promotions, holidays, periods of high order volume, or circumstances outside our control.

Estimated delivery times shown at checkout begin after an order has been processed and transferred to the shipping carrier.

Once an order ships, you will receive a confirmation email containing tracking information when tracking is available.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are calculated and displayed at checkout based on the destination, package, and selected shipping service.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs processing, transportation disruptions, and other circumstances outside our reasonable control may affect delivery.

Baker’s Kitchen is not responsible for carrier delays, but we will provide available shipment information and reasonable assistance when a delivery issue occurs.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout. If you notice an error, contact us immediately at info@bakers.kitchen. We cannot guarantee that an address can be changed after an order enters processing or ships.

If an order is returned because the address provided was incomplete or incorrect, the customer may be responsible for the cost of reshipping the order. Original shipping charges are not refundable in these circumstances, except where required by law.

Tracking and Delivered Packages

Tracking information may take time to update after a shipping confirmation is sent.

If tracking shows that your package was delivered but you cannot locate it:

  • Confirm that the shipping address on your order is correct;

  • Check around the delivery location and with other household members or neighbors;

  • Allow one additional business day, as carriers occasionally mark packages delivered before final placement; and

  • Contact the shipping carrier for additional delivery details.

If the package remains missing, contact us at info@bakers.kitchen with your order number so we can review the shipment.

We do not guarantee replacement or reimbursement for packages lost or stolen after confirmed delivery, except where required by applicable law. Each situation will be reviewed individually.

Lost or Delayed Packages

If tracking has not updated for an extended period or your package appears to be lost in transit, contact us at info@bakers.kitchen.

We may need to allow the carrier’s required delivery or investigation period to pass before determining the appropriate resolution. If the carrier confirms that the package was lost before delivery, we will work with you to provide a replacement or refund, subject to product availability and applicable law.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged, defective, missing, or different from what you ordered, contact us promptly at info@bakers.kitchen. Include your order number and photographs of the product, shipping box, packaging, and shipping label when possible.

Keep the product and all original packaging until we finish reviewing the issue. Additional information may be required to complete a carrier claim or determine the appropriate resolution.

International Shipping

When international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless those charges were collected at checkout.

These charges are determined by local authorities and are not controlled by Baker’s Kitchen. Customs processing may delay delivery.

Customers are responsible for confirming that ordered products may legally be imported into their destination country. An order returned because duties were not paid, delivery was refused, or the product could not be imported may be refunded only after it is returned and inspected. Original shipping charges and costs incurred for the return may be deducted from the refund where permitted by law.

Sourdough Starter Cultures and Consumable Products

Starter cultures and other consumable products are packaged for shipment with ordinary transit conditions in mind. Delivery times and environmental conditions may vary.

Follow the activation and storage instructions supplied with the product. Contact us before use if a sealed package arrives visibly damaged, open, wet, contaminated, or otherwise compromised.

Digital Products and Free Downloads

Digital products and complimentary downloadable resources are delivered electronically and are not shipped by mail.

Download links may be displayed after checkout or sent to the email address provided. If you do not receive the expected email, check your spam, junk, and promotions folders before contacting us.

For assistance accessing a digital product or complimentary guide, contact info@bakers.kitchen.

Returns

Shipping-related returns are subject to our Return and Refund Policy. Do not send a return without receiving approval and return instructions first.

Contact

For shipping questions, contact:

Baker’s Kitchen
info@bakers.kitchen