Refund policy

We want you to feel confident ordering from Baker’s Kitchen. If something is not right, please contact us so we can help.

Returns

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the item must be:

• Unused and in the condition in which it was received
• Complete, with all included parts and accessories
• In its original packaging
• Accompanied by the order number or other proof of purchase

To request a return, contact us at info@bakers.kitchen. If the return is approved, we will provide return instructions and the appropriate return address. When applicable, we will also provide a return shipping label.

Please do not send an item back without first requesting a return. Unauthorized returns may not be accepted or refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, missing components, or different from what you ordered, contact us promptly at info@bakers.kitchen.

Please include your order number, a description of the issue, and photographs of the item and packaging when possible. We will review the issue and work to make it right.

Items That Cannot Be Returned

For health, safety, and quality-control reasons, we cannot accept returns of:

• Opened or used sourdough starter cultures, food products, or other consumable goods
• Items that have been used, washed, damaged after delivery, or are missing parts
• Personalized, customized, or special-order products
• Digital downloads once they have been accessed or downloaded
• Gift cards
• Items identified as final sale at the time of purchase

Unopened starter cultures or other consumable products may be eligible for return if they remain sealed in their original packaging and otherwise meet the return requirements above.

If you are unsure whether an item is eligible, contact us before returning it. These exclusions do not limit any rights that cannot legally be excluded.

Exchanges

The fastest way to receive a different item is to return the original eligible item and place a separate order after the return is approved.

If your order arrived damaged, defective, or incorrect, contact us before placing another order so we can determine the appropriate resolution.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Shipping charges are not refundable unless the return results from an error by Baker’s Kitchen or the item arrived damaged or defective.

Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@bakers.kitchen.

European Union and European Economic Area Orders

If an order is delivered to the European Union or European Economic Area, you may have the right to cancel or return eligible purchases within 14 days of delivery without providing a reason, subject to applicable law.

Returned merchandise must be unused, complete, and in its original packaging, with proof of purchase. Statutory exceptions may apply to certain goods, including perishable products, personalized items, unsealed goods that cannot be returned for health or hygiene reasons, and digital content after downloading or access has begun with the customer’s consent.

Nothing in this policy limits any consumer rights provided by applicable law.

Questions

For return or refund questions, contact info@bakers.kitchen.